Monday to Friday 8 - 5 Saturday 8 - 4 Sunday - Closed Bank Holidays - Optional
Back To The Grain Ltd (Physical) and https://www.backtothegrain.co.uk (Online) Terms & Conditions
Find Us
Back To The Grain Ltd, Brook Street Depot, Brook Street, Lewes, East Sussex. BN7 2BA
Opening Hours
Mon to Fri 8 - 5 Saturday 8 - 4 Sunday Closed Bank Holidays
Follow Us on Facebook
20% VAT is charged on all services and items sold at Back To The Grain Ltd All invoices must be settled before delivery/collection or by the completion date.
Any advice given by us either via this website, over the telephone or in person is advice only and is not binding in any way
Below are links for all website, sales, stripping & company terms & conditions both in store and online. Click on the links at the end of each section to download & Print. Please take the time to make yourself aware of our terms & conditions for all sales & services offered by Back To The Grain Ltd. If you have any questions, please visit our contact page via the link below
Stripping Disclaimer Last Modified: 29/11/2019 Whilst we will take every care to ensure that your goods are not damaged as a result of the stripping process, we cannot accept any responsibility for any damage or loss caused. Notes: We will offer advice as to the expected outcome of any stripping process but this is advice only as we wont know for sure what your doors or furniture are like until they have been fully stripped. We cannot accept any responsibility for the outcome of the stripping process if it is other than originally advised. We can not guarantee removal of 100% of any finish on any items stripped. We do offer a sanding service at an additional cost that will remove any additional finish that the chemical stripping can not remove. Please see our stripping & pricing page for these costs. Our paint and varnish tank stripping operation requires soaking the object in a warm solution of water and sodium hydroxide (caustic soda which is alkaline). After soaking the object it is pressure sprayed with hot water to neutralise the salts. Sometimes, softer and more porous timber may hold the salt within the wood and extend the drying out period. We recommend that the area be washed, firstly with vinegar (a weak acid) and then later with clean water. Soaking can adversely affect laminated materials such as plywood and veneers and it may not be possible to identify these materials under a paint layer. Again we will offer our advice but the customer must take final responsibility. Doors and windows with glass pose a slight problem, as the frames can distort and break the glass. This is usually because the door glass is not toughened and does not comply with current Building Regulations. We will be as careful as possible but we cannot assume any responsibility for any glass breakages of any form while the item is in our care. Doors with glass that is held in with putty are fine to go through the stripping process but you may find that as the door dries out, the putty may loosen. If this occurs the putty can be scraped out and replaced. We can offer this service, please call for costings. Lead and glass in leaded light glazing is unaffected by caustic soda. However the cement within the frames of the glazed panels can become fractured through wear and tear and may be washed out during the tanking and cleaning processes. Glass and original leaded/stained glass are fine to go through the stripping process with the following exceptions- Any STICK ON lead strips and STICK ON coloured/clear films to replicate leaded/stained glass have a high chance of being lost during stripping. We will do our best to identify this scenario but we can not be held responsible for these losses if they occur. We can install new glass on request, please feel free to ask for costs. Glass will not be cleaned as part of the stripping process. Any residue that is on the glass is not harmful and can be wiped clean with standard glass cleaning products or baby wipes. Customers should be aware that glass in leaded glazing could become loose so that the door may 'rattle'. This rattle can be remedied by the insertion of black putty cement into the small gaps between the lead and glass Back to Top ↑
Sales & Services T&C's Contact Details Ecommerce & Website T&C's Privacy Policy Returns/Payments/Deliveries StrippingT&C's
MENU
Find Us Back To The Grain Ltd, Brook Street Depot, Brook Street, Lewes, East Sussex. BN7 2BA Mon to Fri 8 - 5 Saturday 8 - 4 Sunday Closed Bank Holidays Keep an eye out for information 
CLICK HERE TO CALL 01273 480866
Sales & Services Contact Details Ecommerce & Website Privacy Policy Returns/Payments/Deliveries StrippingT&C's
Back To The Grain Ltd (Physical) and https://backtothegrain.co.uk (Online) Terms & Conditions
Below are links for all website, sales, stripping & company terms & conditions both in store and online. Please take the time to make yourself aware of our terms & conditions for all sales & services offered by Back To The Grain Ltd. If you have any questions, please visit our contact page via the link below
Stripping Disclaimer Last Modified: 29/11/2019 Whilst we will take every care to ensure that your goods are not damaged as a result of the stripping process, we cannot accept any responsibility for any damage or loss caused. Notes: We will offer advice as to the expected outcome of any stripping process but this is advice only as we wont know for sure what your doors or furniture are like until they have been fully stripped. We cannot accept any responsibility for the outcome of the stripping process if it is other than originally advised. We can not guarantee removal of 100% of any finish on any items stripped. We do offer a sanding service at an additional cost that will remove any additional finish that the chemical stripping can not remove. Please see our stripping & pricing page for these costs. Our paint and varnish tank stripping operation requires soaking the object in a warm solution of water and sodium hydroxide (caustic soda which is alkaline). After soaking the object it is pressure sprayed with hot water to neutralise the salts. Sometimes, softer and more porous timber may hold the salt within the wood and extend the drying out period. We recommend that the area be washed, firstly with vinegar (a weak acid) and then later with clean water. Soaking can adversely affect laminated materials such as plywood and veneers and it may not be possible to identify these materials under a paint layer. Again we will offer our advice but the customer must take final responsibility. Doors and windows with glass pose a slight problem, as the frames can distort and break the glass. This is usually because the door glass is not toughened and does not comply with current Building Regulations. Doors with glass that is held in with putty are fine to go through the stripping process but you may find that as the door dries out, the putty may loosen. If this occurs the putty can be scraped out and replaced. We can offer this service, please call for costings. Lead and glass in leaded light glazing is unaffected by caustic soda. However the cement within the frames of the glazed panels can become fractured through wear and tear and may be washed out during the tanking and cleaning processes. Glass and original leaded/stained glass are fine to go through the stripping process with the following exceptions- Any STICK ON lead strips and STICK ON coloured/clear films to replicate leaded/stained glass have a high chance of being lost during stripping. We will do our best to identify this scenario but we can not be held responsible for these losses if they occur. We can install new glass on request, please feel free to ask for costs. Glass will not be cleaned as part of the stripping process. Any residue that is on the glass is not harmful and can be wiped clean with standard glass cleaning products or baby wipes. Customers should be aware that glass in leaded glazing could become loose so that the door may 'rattle'. This rattle can be remedied by the insertion of black putty cement into the small gaps between the lead and glass Back to Top ↑