Monday to Friday 8 - 5 Saturday 8 - 4 Sunday - Closed Bank Holidays - Optional
Back To The Grain Ltd (Physical) and https://www.backtothegrain.co.uk (Online) Terms & Conditions
Find Us
Back To The Grain Ltd, Brook Street Depot, Brook Street, Lewes, East Sussex. BN7 2BA
Opening Hours
Mon to Fri 8 - 5 Saturday 8 - 4 Sunday Closed Bank Holidays
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20% VAT is charged on all services and items sold at Back To The Grain Ltd All invoices must be settled before delivery/collection or by the completion date.
Any advice given by us either via this website, over the telephone or in person is advice only and is not binding in any way
Below are links for all website, sales, stripping & company terms & conditions both in store and online. Click on the links at the end of each section to download & Print. Please take the time to make yourself aware of our terms & conditions for all sales & services offered by Back To The Grain Ltd. If you have any questions, please visit our contact page via the link below
Returns, Payment & Delivery Last Modified: 29/11/2019 Returns Showroom sales in person can be returned within 14 days. Online order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’. We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told us. We must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason. The above does not include items that have been altered in any way by yourself or someone else, including us after purchasing from the online store. We are NOT obliged to refund on altered items. Any item purchased via our online store and through our showroom are sold "as seen". Online listings will have a picture of the actual item listed for sale showing the condition of the item. Items are sold "as seen" in the picture and we cannot accept returns if the item has been, deemed by us, to have been altered in any way from the image and description listed whether by us or another party. For any item purchased online that, you, the customer would like altered, ie dimensions, stripping, finishing (paint, wax, stain, varnish etc..), sanding, blocking or anything else that alters the item from the product description is deemed to be "altered" and "additional" work and this will be invoiced out separately to the item that you are purchasing through the online shop. See section 1 here. We can only refund on the additional work carried out by us if it is deemed that we have errored in the additional work carried out and not on the original purchase. We would only be liable for any additional work carried out by us, if applicable. Due to some of our items being of irregular/bespoke sizes or one-off pieces we cannot be held responsible for any wrong measurements on the customers part and cannot accept returns on the basis that the customer "measured wrongly". Please make sure that your measurements are correct before continuing to purchase an item. Any product you return must be in the same condition you received it. Please keep the receipt/invoice. Shipping & Payment Payment can be made online via the PayPal “Buy It Now” button or by telephone purchase. You don't need a PayPal account to pay in this way as they give you the option to use your credit/debit card or you can sign up for a PayPal account. When paying by Telephone you will need a current email address and contact phone number. To pay by telephone, call us on 01273 480866 and payment will be taken over the telephone. If you would like the item delivered then please be directed to the delivery information below as the charge will be invoiced out separately for delivery but will be taken at the same time. Deliveries are made to the following areas and are carried out every Friday morning or afternoon, dependent on where you live. If we cannot gain access on the agreed day and within the agreed time frame then we obtain the right to charge for re-collection/delivery. Lewes Town is free collection & delivery £ 25 + VAT = Brighton and Hove £ 25 + VAT = Seaford and Newhaven £ 25 + VAT = Uckfield £ 30 + VAT = Eastbourne £ 30 + VAT = Hailsham £ 30 + VAT = Haywards Heath £ 30 + VAT = Burgess Hill £ 30 + VAT = Heathfield £ 30 + VAT = Shoreham-by-Sea £ 40 + VAT = Worthing £ 40 + VAT = Crawley £ 40 + VAT = Bexhill and Hastings £ 40 + VAT = Tunbridge Wells £ 40 + VAT = East Grinstead and Forest Row Please call before purchasing if you live outside of the East/West Sussex area to see if we can deliver to you. 01273 480866 Prices for all other areas can be given on request. We also use a very reliable courier service for collections and deliveries outside of the Sussex area. Please call for further information or check out our Recommended Suppliers page. Any price given for collection and / or delivery is subject to Vat At 20% Distance Selling Any item purchased via our online store are sold "as seen" and this is classed as distance selling. Every listing will have a picture of the actual item listed for sale showing the condition of the item for sale. Items are sold "as seen" in the picture and we cannot accept returns if the item has been, deemed by us, to have been altered in any way from the image listed. For any item purchased online that, you, the customer would like altering, ie, dimensions, stripping, finishing (paint, wax, stain, varnish etc..), sanding, blocking or anything else that alters the item from the product description is deemed to be "altered" and "additional" work and this will be invoiced out separately to the item that you are purchasing through the online shop. Please see section 1 here. We can only refund on the additional work carried out by us if it is deemed that we have errored in the additional work carried out and not on the original purchase as that is covered in the above paragraph. Please   click   here   for   our   general   terms   &   conditions relating to additional work. By clicking “Buy It Now” you are accepting these terms & conditions and you are acknowledging that you have read, understood and accepted all points covered on this page. Back to Top ↑
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Find Us Back To The Grain Ltd, Brook Street Depot, Brook Street, Lewes, East Sussex. BN7 2BA Mon to Fri 8 - 5 Saturday 8 - 4 Sunday Closed Bank Holidays Keep an eye out for information 
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Sales & Services Contact Details Ecommerce & Website Privacy Policy Returns/Payments/Deliveries StrippingT&C's
Back To The Grain Ltd (Physical) and https://backtothegrain.co.uk (Online) Terms & Conditions
Below are links for all website, sales, stripping & company terms & conditions both in store and online. Please take the time to make yourself aware of our terms & conditions for all sales & services offered by Back To The Grain Ltd. If you have any questions, please visit our contact page via the link below
Returns, Payment & Delivery Last Modified: 29/11/2019 Returns Showroom sales in person can be returned within 14 days. Online order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’. We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told us. We must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason. The above does not include items that have been altered in any way by yourself or someone else, including us after purchasing from the online store. We are NOT obliged to refund on altered items. Any item purchased via our online store and through our showroom are sold "as seen". Online listings will have a picture of the actual item listed for sale showing the condition of the item. Items are sold "as seen" in the picture and we cannot accept returns if the item has been, deemed by us, to have been altered in any way from the image and description listed whether by us or another party. For any item purchased online that, you, the customer would like altered, ie dimensions, stripping, finishing (paint, wax, stain, varnish etc..), sanding, blocking or anything else that alters the item from the product description is deemed to be "altered" and "additional" work and this will be invoiced out separately to the item that you are purchasing through the online shop. See section 1 here. We can only refund on the additional work carried out by us if it is deemed that we have errored in the additional work carried out and not on the original purchase. We would only be liable for any additional work carried out by us, if applicable. Due to some of our items being of irregular/bespoke sizes or one-off pieces we cannot be held responsible for any wrong measurements on the customers part and cannot accept returns on the basis that the customer "measured wrongly". Please make sure that your measurements are correct before continuing to purchase an item. Any product you return must be in the same condition you received it. Please keep the receipt/invoice. Shipping & Payment Payment can be made online via the PayPal “Buy It Now” button or by telephone purchase. You don't need a PayPal account to pay in this way as they give you the option to use your credit/debit card or you can sign up for a PayPal account. When paying by Telephone You will need a current email address and contact phone number. To pay by telephone, call us on 01273 480866 and payment will be taken over the telephone. If you would like the item delivered then please be directed to the delivery information below as the charge will be invoiced out separately for delivery but will be taken at the same time. Deliveries are made to the following areas and are carried out every Friday morning or afternoon, dependent on where you live. If we cannot gain access on the agreed day and within the agreed time frame then we obtain the right to charge for re-collection/delivery. Lewes Town is free collection & delivery £ 25 + VAT = Brighton and Hove £ 25 + VAT = Seaford and Newhaven £ 25 + VAT = Uckfield £ 30 + VAT = Eastbourne £ 30 + VAT = Hailsham £ 30 + VAT = Haywards Heath £ 30 + VAT = Burgess Hill £ 30 + VAT = Heathfield £ 30 + VAT = Shoreham-by-Sea £ 40 + VAT = Worthing £ 40 + VAT = Crawley £ 40 + VAT = Bexhill and Hastings £ 40 + VAT = Tunbridge Wells £ 40 + VAT = East Grinstead and Forest Row Please call before purchasing if you live outside of the East/West Sussex area to see if we can deliver to you. 01273 480866 Prices for all other areas can be given on request. We also use a very reliable courier service for collections and deliveries outside of the Sussex area. Please call for further information or check out our Recommended Suppliers page. Any price given for collection and / or delivery is subject to Vat At 20% Distance Selling Any item purchased via our online store are sold "as seen" and this is classed as distance selling. Every listing will have a picture of the actual item listed for sale showing the condition of the item for sale. Items are sold "as seen" in the picture and we cannot accept returns if the item has been, deemed by us, to have been altered in any way from the image listed. For any item purchased online that, you, the customer would like altering, ie dimensions, stripping, finishing (paint, wax, stain, varnish etc..), sanding, blocking or anything else that alters the item from the product description is deemed to be "altered" and "additional" work and this will be invoiced out separately to the item that you are purchasing through the online shop. Please see section 1 here. We can only refund on the additional work carried out by us if it is deemed that we have errored in the additional work carried out and not on the original purchase as that is covered in the above paragraph. Please click here for our general terms & conditions relating to additional work. By clicking “Buy It Now” you are accepting these terms & conditions and you are acknowledging that you have read, understood and accepted all points covered on this page. Back to Top ↑